Helpdesk

Upgrade your support-team with our tools to optimize thier workflow.

All of your tickets,

in one place.

Helpdesk - the ticketing platform that supports your team, so they can support your customers. Say goodbye to complicated and embrace a new era of seamless, efficient, and customer-centric support with our Wiz Helpdesk App.

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Provide smarter Self-Service.

Develop your self-service platform by directly linking your FAQ, training videos, and presentations on a ticket.

Develop a community around your product with WIZ-forum.

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Multi Channels, Out-of-the-box.

Get in touch with your customers where they are.

Email

New incoming emails create tickets automatically.

Website Form

Qualify your customers queries with a customizable website form.

Live-Chat

Use the Live Chat plugin on your website to instantly engage visitors.

Sell support contracts

Sell, renew, and upsell easily.

Sell support contracts to automatically provide helpdesk services to your customer. Track time on each contract with the timesheet app, and upsell automatically with time-limited contracts. Create alerts for your sales or helpdesk team based on your customer status.

Screenshots

Track, prioritize, and solve customer tickets

Organize your tickets the way you want with the amazing kanban view.

Get an instant overview of your team's workload and check the status of a ticket based on your custom tailored SLA rules.

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Powerfull Helpdesk Dashboard to keep track of team performance

Get a comprehensive view of the performance of teams and individual employees, as well as the success of SLAs.

Optimized for productivity

SLAs, Automation, Templates, and Canned Responses.

Create your SLA rules and let Odoo take action automatically.
Automate emails or actions at different stages of ticket resolution.
Define dynamic email templates to automate the most common responses.
Escalate tickets to your manager in just a click.
Invite experts into a live discussion.
Use canned responses in live chat for instant answers.

Many usefull features

Custom team configurations

Create teams to handle tickets based on workflow, customer, department, and more.

Automated Assignment

Assign tickets automatically based on team workload.

Live Chat support

Create a live chat channel specifically for a help desk team where agents can answer questions, assist with customer issues, and create tickets instantly from a chat window.

Field Service tasks

Plan onsite interventions through the Field Service application.

Custom pipeline stages

Customize workflows for each team with unique or shared stages.

Automated customer updates

Assign custom email and SMS templates to stages to update customers when their ticket moves to a new stage.

Chat Bot support

Design and enable a chat bot to answer simple questions, capture contact information, and create helpdesk tickets automatically without the assistance of a support agent.

SLAs (Service Level Agreements)

Create and manage service level agreements based on customer, priority, team, or ticket type.

INTEGRATIONS WITH OTHER APPS

Forum

Develop your self-service platform by directly linking your FAQ, training videos, and presentations on a ticket.

Live-Chat

Create a live chat channel specifically for a help desk team where agents can answer questions, assist with customer issues, and create tickets instantly from a chat window.

Field Service

Plan onsite interventions through the Field Service application

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250

Users per environment

Business Apps and still counting

Backups a week standard

Years of development

Planning

simplifies your scheduling and boosts productivity. Seamlessly manage shifts and resources, and empower your employees for efficient coordination.

Timesheet

allows your team to track and validate billable hours, approve time spent on tasks, and simplify invoicing your services. All in one, hassle-free interface.